Frequently Asked Questions - Troubleshooting

What does my order status mean?

• Awaiting Payment - Your payment currently awaits credit card company approval.
• Awaiting Fulfillment - Your order currently being packed and getting ready for shipping,
• Awaiting Shipping -  Your order is packed and awaits carrier pick up, once picked up a tracking number will be update on your account.
• Declined- Your payment was declined. we will try to contact you for alternative method of payment.

How can i return - replace my order?

• Please refer to our Return Order Page which will assist you with an easy return process.

My print out colors looks faded or not all color shows.

1. Make sure your cartridge is correctly installed.
2. Perform printer Head cleaning option followed by Nozzle Check option to assure results.

My Cartridges does not recognized by printer.

• Please check your cartridge installation manual first.
• If not working please follow these simple steps:

1. Remove ink cartridges from printer.
2. Unplug your printer from any power source and leave unplugged for at least 2-3 minutes
3. Connect your printer back on and allow it to search for ink cartridges.
4. Install your cartridges one by one and allow printer to properly install them.
5. Run the head cleaning / Nozzle check option to assure the ink is properly feed into printer.